STREAMLINING WORKFLOW PROCESSES IN PUBLIC SECTOR UNIVERSITIES: A MODELING AND SIMULATION-BASED AUTOMATION SOLUTION

Abstract

Business process engineering is used to make business process more efficient, to increase the quality of product and reduce cost and time as well of current business process. The aim of this work is to find the problem associated with the administrative workflow in public sector university of Pakistan. The problem is when we do things manually, it consumes a great amount of time to complete work. In manual work the chances of human error are also more than any automated system used for administrative workflow. Students cover a lot of distance for administrative work and wait a lot in queues for their turn that also wastes a lot of time of students. University administrative staff have to spend too much time in dealing with current manual processes like paperwork, emails, and spread sheets. It takes a lot of time for one activity to be done in current process. In current business process there is a long queue in front of administrative officewhenever there is some important deadline. The use of an automated systems improves efficiency and effectiveness of an organization. An automated system is proposed by using business process engineering with modeling and simulation that will help the students as well as administrative staff in improving efficiency and will also reduce time and cost. The major outcome of this study is to propose a solution using modeling and simulation that will be accurate in performance, reduce human error, efficient work, save time as well. The results show that the automated system will reduce the burden of workload as well as the students waiting time outside the offices.