MEASURINGINFORMATION, SYSTEM AND SERVICE QUALITIES FOR THE EVALUATION OF E-LEARNING SYSTEMS IN PAKISTAN

Authors

  • F.Kanwal Lahore College for Women University, Lahore

DOI:

https://doi.org/10.57041/pjs.v68i3.539

Keywords:

E-learning systems, Information quality, Structure Equation Modelling and User satisfaction

Abstract

Higher education institutes have integratede-learning systems (ELS)in their
educational infrastructure. The development and implementation of ELS needs continuous quality
evaluation and assessment to attract more learners.A conceptual model consisting of system, service
and information qualities was evaluated to measure the user satisfaction. Data was collected from 356
learners including Post Graduate (52%) and Graduate (48%)students of Virtual University, Pakistan.
To investigate the research hypotheses, Structural Equation Modelling (SEM) was employed. The
empirical analysis indicated that information quality (0.38, p<0.05), service quality (0.14, p<0.05)and
system quality(0.48, p<0.01) were the positive and significant indicators for user satisfaction.The
variance explained by the model is 71% that showed the significance of model.

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Published

2023-01-04

How to Cite

F.Kanwal. (2023). MEASURINGINFORMATION, SYSTEM AND SERVICE QUALITIES FOR THE EVALUATION OF E-LEARNING SYSTEMS IN PAKISTAN. Pakistan Journal of Science, 68(3). https://doi.org/10.57041/pjs.v68i3.539

Issue

Vol. 68 No. 3 (2016): Pakistan Journal of Science

Section

Articles

License

Copyright (c) 2016 Pakistan Journal of Science

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

http://creativecommons.org/licenses/by-sa/4.0