EVALUATION OF LAHORE BUS RAPID TRANSIT BASED ON KEY PERFORMANCE INDICATORS

Abstract

The study analysed the bus rapid transit (BRT) system in Lahore based on operational key performance indicators (KPI)compiled into an evaluation framework with reference to international guidelines and standard practices of countries with successful experiences of BRT. The study relied on data obtained from automated data collection system of Punjab Metrobus Authority (PMA). This enabled the research to include complete population and lead to concrete results instead of conducting only sample studies. The raw data was converted into useful information through computer programmes specifically developed for this research. The performance of bus services was measured and compared according to different operational parameters such as Travel Time Savings, Service Reliability, Capacity and Comfort, Safety and Security. Detailed investigations and results were included in the manuscript. The study concluded that the overall situation of bus operations was quite satisfactory, however there are minor weaknesses observed in certain areas such as Schedule Adherence, Headway Regularity and Capacity.