ITSM APPLICATIONS WITHIN SELECTED LOGISTICS AND TRANSPORT

Tariq Niamat; Dr. Waqar Azeem; Saira Imtiaz; Sajida Nawaz; Kainat Ilyas; M. Nouman

doi:10.57041/pjosr.v4i1.1111

Authors

Tariq Niamat Department of Computer Sciences & Information Technology, Superior College, Lahore
Dr. Waqar Azeem 2Head Department of Software Engineering, Lahore Garrison University Lahore Formerly: 2Faculty at School of Computing and Engineering, South Eastern Regional College Northern Ireland, United Kingdom
Saira Imtiaz Research Assiatant /Data Analyst, Pakistan Kidney and Liver Institute and Research Center, Lahore
Sajida Nawaz Center for Nanofibers and Nanotechnology, Mechanical Engineering dept, national University of Singapore, 117576, Singapore
Kainat Ilyas Department of Computer Sciences & Information Technology, Superior College, Lahore
M. Nouman Department of Computer Sciences & Information Technology, Superior College, Lahore

DOI:

https://doi.org/10.57041/pjosr.v4i1.1111

Keywords:

Logistics service, Tracking and Tracing, ITSM, ITIL

Abstract

This article manages data ITSM, with its procedures well-defined by ITIL structure, which is the data of ITSM library collection. ITSM is a customer-first approach to providing IT services, focusing on delivering IT services to customers within the same business, rather than a static system. The consequences of research depend on the proposition of data ITSM model concentrated on the choose logistics and transport administration (tracking and tracing service). Article shows the foundation of the tracking and tracing service and its lifecycle (administration technique, administration configuration, administration change, administration activity and ceaseless help improvement). The article defines connections among capacities and procedures of the tracking and tracing support. The proposition of the model is predictable with standardized procedures. The accuracy of the model is checked by contrasting its consistency and standard ISO/IEC20000.